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Subscription Svc Index

Subscription Services

OmniSTAR offers a quick, efficient subscription initialization and renewal service available 24 hours a day.

There are three levels of OmniSTAR service available - VBS (Virtual Base Station) for sub-meter operations, OmniSTAR XP - consistent decimeter service (< +/- 15 cms) worldwide, and OmniSTAR HP (High Performance) for horizontal accuracy of better than 10cms.

OmniSTAR subscriptions are available for a range of receivers from GPS manufacturers such as HemisphereGPS™, NovAtel™, Topcon™, Trimble™, Raven™, etc. These receivers provide the core GPS engine for many applications including agricultural auto-steer, GIS/Mapping, airborne surveys, and autonomous vehicle operations.

OmniSTAR Subscription Activation Guidelines

OmniSTAR also provides Subscriptions to certain DGPS Receivers and systems from Ag Leader™, Case IH™, AutoFarm™, and others. Some may have special requirements. To subscribe to those products, call OmniSTAR Customer Service for information (1-888-666-4782, or 713-785-5850)

Call 1-888-666-4782 for VBS, XP and HP prices in the Americas and Worldwide.

Overview of the subscription process for The Americas

A special toll-free line, 1-888-883-8476, will be answered by an OmniSTAR Customer Service Technician. They will ask for the model number and serial number of your receiver. They will also inquire whether you will pay by credit card or Purchase Order (for rated firms). All major Credit Cards are accepted. To activate your receiver, you must have your unit locked in to our satellite. This will require that the proper satellite frequency also be selected.

The technician will advise you as to the approximate time the subscription will be transmitted, usually within 15 minutes. The first time a unit is put into service or after a long period of storage, it may take up to 30 minutes for the receiver to accumulate all the required information from the OmniSTAR and GPS satellites. If you wish, the technician will delay the transmission for a period of time to allow the user to put his unit into service.

New subscriptions will be for a period of one calendar year. Renewal subscriptions will be added to existing subscriptions (an extension). That allows for renewals to take place prior to the expiration of the current subscription, without penalty.

If an owner of an OmniSTAR-supported product needs a fast initial subscription, after hours, they can still call the same Customer Service number (1-888-883-8476) which will be answered by the OmniSTAR Satellite Uplink operator. Providing the operator with a valid Serial number, the user can be given a 72-hour subscription. That will cover any night and weekend emergencies. The user will have to call in with the usual procedures on the next working day.

The above procedures and options should cover most circumstances. If not, please call us anytime for additional information. We are available 24 hours to answer your questions and provide you with assistance. Our success in this business depends on having an innovative and industry-leading product, but it is our Customer Service that keeps us Number One in the industry.

Model-specific Subscription Information:

Trimble Ag GPS 252, AgGPS 332, DSM 232 - Subscription
Activation Setup These units are subscribed over-the-air. The Trimble Manual explains the process in detail, and it must be followed exactly. If it is an initial subscription to a new unit, the receiver may take up to 30 minutes to receive all the data it needs from both OmniSTAR and the GPS satellites. If you have a problem subscribing, our Customer Service Technicians will assist you.

Trimble Pro XRS- Subscription
Activation Setup Subscriptions for the Pro XRS are received over-the-air. The Trimble Manual explains the procedure, which must be followed exactly. The difference between this and the Ag GPS 132 is that the expiration date is not currently displayed. Our Customer Service Technicians have experience in subscribing these units and are happy to assist you.

NovAtel ProPak
Activation Setup These units are subscribed over-the-air. The NovAtel Manual explains the process and it must be followed exactly. If it is an initial subscription to a new unit, the receiver may take up to 30 minutes to receive all the data it needs from both OmniSTAR and the GPS satellites. If you have a problem subscribing, our Customer Service Technicians will assist you.

Note: AN OmniSTAR user wishing to take a unit to another Geographic Area must call OmniSTAR to authorize their receiver for the new area. This should be done from the U.S. (or country of origin) prior to leaving.

OmniSTAR geographic areas are defined as follows:

  • North America (From Central Mexico to Northern Canada).
  • Central and South America (From Central Mexico, South)
  • Southern Africa
  • Northern Africa
  • Europe
  • Middle East
  • Far East (India, Pakistan, Southeast Asia, China, and Japan)
  • Australia and New Zealand

Service Regions and Coverage Maps

Any questions on the exact coverage in these areas and current prices should be directed to one of the following OmniSTAR Offices:

OmniSTAR, INC.
OmniSTAR Pty Ltd
OmniSTAR BV
OmniSTAR Pty Ltd
For North, Central, and South America: Far East, Australia, New Zealand:
For Europe, North Africa, the Middle East: For Southern Africa:
Houston, Texas
1-888-883-8476
West Perth, Australia
+61-89-322-5295

Leidschendam, Holland
+31 70 31 70 900

Milnerton, Cape Town
+27 21 552 0535
 
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